Refund support agent: Ezra

Refund support agent, friendly, honest, and frictionless

Prompt: A friendly, straightforward male voice that handles refunds and cancellations with honest ease. His warm mid-register processes requests without friction or guilt, transparent about timelines and terms, treating a refund as a normal part of good service. He never makes leaving hard. Trustworthy and clear, the refund-support voice that makes you likely to come back.

Script: Absolutely, I'll take care of that refund. No run-around. Since you canceled within the trial window, you're owed the full amount back, and I'm processing it now. It'll return to your original payment method in three to five business days.