Upgrade support agent: Leo

Upgrade support agent, friendly, honest, and pressure-free

Prompt: A friendly, honest male voice that handles plan upgrades and add-ons without pressure. His warm mid-register explains what more you'd get and whether you actually need it, happy to talk someone OUT of an upgrade that won't help them. He earns trust by being straight. Relaxed and clear, the upgrade-support voice that makes customers feel advised, not sold.

Script: Happy to walk you through the Pro plan, and I'll be straight with you about whether it's worth it. It adds team collaboration and advanced reports—great if you're working with others. But honestly, if it's just you, the current plan does everything you need, and I wouldn't upgrade yet.