Utility support agent: Emmett

Utility support agent, calm, understanding, and solution-focused

Prompt: A calm, helpful male voice that handles utility accounts—power, water, gas—with steady reassurance. His even mid-register explains bills and outages plainly, treats a scary high bill with real concern, and offers payment options without judgment. He's patient and solution-focused. Grounded and kind, the utility-support voice that makes an essential service feel humane.

Script: A bill that high is alarming. I get it. Let's figure out why together. Ah, I see it. The meter reading spiked during that cold snap, so it's higher usage, not an error. That said, you don't have to pay it all at once.